HAVE QUESTIONS?

We have compiled a list of the most frequently asked questions (and answers!) here for your convenience.
If you have a question that isn't addressed here, please don't hesitate to contact us via the website
or at info@thesilverpantry.com or 805-419-0202.

General/Delivery

Where do you deliver?
Currently, we deliver to Camarillo, Oxnard, Ventura, Thousand Oaks, Newbury Park, Westlake Village and Agoura Hills in Ventura/LA Counties and to Carpinteria, Goleta and Santa Barbara (and surrounding cities) in Santa Barbara County. We expect to be expanding into neighboring areas in the future.
We live just outside your delivery area. Could you still deliver to us?
While we don't currently deliver outside of our delivery area, we do expect to be expanding into neighboring areas in the near future. We would love to have you contact us through the website and would be happy to get in touch with you when we do begin delivery to your area.
When do you deliver?
We deliver on Mondays, Wednesdays and Fridays. Monday deliveries receive meals for Monday and/or Tuesday. Wednesday deliveries receive meals for Wednesday and/or Thursday. Weekend customers receive multiple meals on Friday.
Does someone have to be home for delivery?
While we pride ourselves on face to face delivery service, we understand there are times that someone might not be home. In the event that you are unable to accept your delivery personally, we will leave your meals in an agreed upon location in a temperature controlled cooler bag with extra ice.
What is the billing period and are there any long term contracts?
The billing period is for a 4 week cycle (28 days). There are no long term contracts and you may cancel or change your delivery schedule at any time. We do ask that you please give us 48 hours notice.
Does my meal plan automatically renew?
Yes. For your continued convenience and uninterupted service, your meal plan will be automatically renewed for you during the fourth week of your cycle. You can change this at any time by contacting us.
Do you charge a delivery fee?
No! All deliveries are included in the cost of your meal plan. We strive to ensure that your experience with us involves no hidden fees.
How do I place an order and how soon can I start receiving meals?
Orders may be placed online at The Silver Pantry or by phone at 805-419-0202. Once you place your order, we will contact you within 1 business day to confirm your starting date, your enrollment details and answer any questions you may have. In general, your starting date can be within 48 hours of enrollment.
Is your service like Meals on Wheels?
We are not affiliated with Meals on Wheels, but you could think of us as a gourmet version of Meals on Wheels that is adaptable to a variety of special diets. All of our food is prepared locally with quality ingredients and delivered fresh, never frozen.
What do I do if I am going on vacation or need a break from service?
It's no problem at all. Contact us 48 hours in advance and we will arrange it for you.
How do I change my delivery address, payment information, phone number, etc?
Please contact us at info@thesilverpantry.com or 805-419-0202 if you need to change your account information.
What payment methods to you accept?
We accept all major credit cards.

Meals

Do you accommodate dietary restrictions?
We offer variations to our Classic Meal Plan which accommodate special diets such as Diabetic, Dairy Free and Heart Friendly. Please visit our Meal Plans page or call us for more information.
Are my meals delivered frozen?
No! We prepare all of our meals locally with high quality ingredients and all meals are delivered fresh, never frozen.
What do I do when I get my delivery?
When you receive your delivery, you should promptly check your order for accuracy and place all items in your refrigerator until you are ready to consume them.
How do I heat my meal?
All Silver Pantry meals are delivered fresh, fully-cooked, and ready-to-eat. Our containers are BPA-free and are microwave and dishwasher safe.

Heating Instructions –


Microwave Oven: Vent the lid by lifting one corner. Place the container in the microwave and heat to desired temperature. We recommend heating on High for 1.5 minutes. Start with the recommended time, and add 20-30 seconds as necessary to heat until the desired temperature is reached. Please remember to use a hot pad when removing your meals from the microwave.

To fully appreciate the entire experience, we recommend removing the meal from the container, transferring the items to your favorite dinner plate and enjoy!
What if I want to substitute for one of my meals?
Each week, we offer 3-5 weekly specials that may be subtituted for any dinner as an alternative to the day's offering. Sample menus and specials can be viewed on our Menu/Pricing Page. For other possible considerations please contact us.
What if I have food allergies?
While we are happy to eliminate ingredients from your meals, we cannot guarantee the prevention of cross contamination of food allergens, as we use those ingredients in our kitchen. If you have any severe food allergy concerns, please contact us before ordering.